Go Forward had implemented a project management tool to manage their business processes but found it lacking in detailed email notifications. The tool assumed users would log in daily to view all notifications, which was impractical for their business model. They required stakeholders to receive comprehensive notifications via email, eliminating the need for frequent logins.

With this solution, Go Forward can now take action more swiftly as all stakeholders receive immediate notifications in their email inboxes, significantly enhancing response times.